/*
 * soporte-cliente.css
 * Módulo Soporte/Helpdesk - Lado Cliente — iEnTop ERP
 * USA las variables CSS del ERP (var(--color-*)) para respetar el tema activo.
 * Solo define el layout del módulo, no sobreescribe estilos globales.
 */

/* ── Variables de fallback si el ERP no las inyecta ── */
#soporte-root {
  --sop-bg:        var(--color-bg-primary,       #0f172a);
  --sop-surface:   var(--color-bg-secondary,     #1e293b);
  --sop-surface2:  var(--color-bg-tertiary,      #263248);
  --sop-border:    var(--color-border,            #334155);
  --sop-accent:    var(--color-accent,            #6366f1);
  --sop-accent-h:  var(--color-accent-secondary, #818cf8);
  --sop-text:      var(--color-text-primary,     #f1f5f9);
  --sop-muted:     var(--color-text-muted,       #94a3b8);
  --sop-green:     var(--color-success,          #22c55e);
  --sop-red:       var(--color-danger,           #ef4444);
  --sop-yellow:    var(--color-warning,          #eab308);
  --sop-radius:    0.75rem;
  --sop-shadow:    0 4px 24px rgba(0,0,0,0.35);

  font-family: var(--font-family, 'Inter', system-ui, sans-serif);
  background: var(--sop-bg);
  color: var(--sop-text);
  height: 100%;
  display: flex;
  flex-direction: column;
  min-height: 0;
}

/* Reset mínimo - solo dentro del módulo */
#soporte-root *, #soporte-root *::before, #soporte-root *::after {
  box-sizing: border-box;
}

.sop-wrap {
  height: 100%;
  display: flex;
  flex-direction: column;
  min-height: 0;
}

/* ── CABECERA ── */
.sop-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  padding: 0.9rem 1.5rem;
  background: var(--sop-surface);
  border-bottom: 1px solid var(--sop-border);
  flex-shrink: 0;
}
.sop-header-brand { display: flex; align-items: center; gap: 0.75rem; }
.sop-brand-icon {
  width: 2.25rem; height: 2.25rem;
  background: var(--sop-accent);
  border-radius: 0.5rem;
  display: flex; align-items: center; justify-content: center;
  font-size: 1rem; color: #fff;
}
.sop-header h1 { font-size: 1.1rem; font-weight: 700; color: var(--sop-text); margin: 0; }
.sop-header-actions { display: flex; align-items: center; gap: 0.75rem; }

/* ── BOTONES ── */
.sop-btn-primary {
  background: var(--sop-accent); color: #fff;
  border: none; border-radius: 0.5rem;
  padding: 0.5rem 1rem; font-size: 0.85rem; font-weight: 600;
  cursor: pointer; display: flex; align-items: center; gap: 0.4rem;
  transition: background 0.2s; font-family: inherit;
}
.sop-btn-primary:hover  { background: var(--sop-accent-h); }
.sop-btn-primary:disabled { opacity: 0.6; cursor: not-allowed; }

.sop-btn-secondary {
  background: transparent; color: var(--sop-muted);
  border: 1px solid var(--sop-border); border-radius: 0.5rem;
  padding: 0.5rem 1rem; font-size: 0.85rem; font-weight: 600;
  cursor: pointer; transition: color 0.2s, border-color 0.2s; font-family: inherit;
}
.sop-btn-secondary:hover { color: var(--sop-text); border-color: var(--sop-muted); }

.sop-btn-send {
  background: var(--sop-accent); color: #fff; border: none;
  border-radius: 0.5rem; width: 2.75rem; height: 2.75rem;
  display: flex; align-items: center; justify-content: center;
  font-size: 1rem; cursor: pointer; flex-shrink: 0;
  transition: background 0.2s;
}
.sop-btn-send:hover    { background: var(--sop-accent-h); }
.sop-btn-send:disabled { opacity: 0.6; cursor: not-allowed; }

.sop-select-sm {
  background: var(--sop-bg); color: var(--sop-text);
  border: 1px solid var(--sop-border); border-radius: 0.5rem;
  padding: 0.4rem 0.75rem; font-size: 0.8rem; outline: none;
  font-family: inherit;
}

/* ── LAYOUT MASTER-DETAIL ── */
.sop-layout {
  display: flex;
  flex: 1;
  min-height: 0;
  overflow: hidden;
}

/* ── SIDEBAR ── */
.sop-sidebar {
  width: 300px;
  flex-shrink: 0;
  background: var(--sop-surface);
  border-right: 1px solid var(--sop-border);
  overflow-y: auto;
  display: flex;
  flex-direction: column;
}
.sop-ticket-list { flex: 1; }

.sop-ticket-item {
  padding: 0.85rem 1rem;
  border-bottom: 1px solid var(--sop-border);
  cursor: pointer;
  transition: background 0.15s;
}
.sop-ticket-item:hover  { background: rgba(99,102,241,0.06); }
.sop-ticket-item.active { background: rgba(99,102,241,0.14); border-left: 3px solid var(--sop-accent); }

.sop-ti-top  { display: flex; align-items: center; gap: 0.5rem; margin-bottom: 0.25rem; }
.sop-ti-num  { font-size: 0.7rem; color: var(--sop-muted); font-weight: 600; }
.sop-ti-asunto {
  font-size: 0.875rem; font-weight: 600; margin-bottom: 0.3rem;
  white-space: nowrap; overflow: hidden; text-overflow: ellipsis;
  color: var(--sop-text);
}
.sop-ti-meta  { display: flex; justify-content: space-between; font-size: 0.72rem; color: var(--sop-muted); }

.sop-loading, .sop-list-empty {
  display: flex; flex-direction: column;
  align-items: center; justify-content: center;
  padding: 3rem 1rem; color: var(--sop-muted); gap: 0.75rem; font-size: 0.85rem;
}
.sop-loading i, .sop-list-empty i { font-size: 2rem; }

/* ── BADGES ── */
.sop-badge {
  font-size: 0.65rem; font-weight: 700; padding: 0.15rem 0.5rem;
  border-radius: 999px; text-transform: uppercase; letter-spacing: 0.04em;
}
.badge-open     { background: rgba(99,102,241,0.2);  color: var(--sop-accent-h); }
.badge-pending  { background: rgba(234,179,8,0.18);  color: #fbbf24; }
.badge-resolved { background: rgba(34,197,94,0.18);  color: var(--sop-green); }
.badge-closed   { background: rgba(148,163,184,0.15); color: var(--sop-muted); }

/* ── PANEL CHAT ── */
.sop-chat-panel {
  flex: 1;
  display: flex;
  flex-direction: column;
  min-height: 0;
  background-color: var(--sop-bg);
  background-image: radial-gradient(circle at center, rgba(99,102,241,0.04) 0%, transparent 100%);
  position: relative;
}

.sop-empty-state {
  display: flex; flex-direction: column; align-items: center; justify-content: center;
  height: 100%; color: var(--sop-muted); gap: 1rem;
}
.sop-empty-state i { font-size: 3rem; opacity: 0.4; }
.sop-empty-state p { font-size: 0.9rem; }

.sop-chat-inner {
  display: flex !important;
  flex-direction: column !important;
  height: 100%;
  min-height: 0;
  position: relative;
}

.sop-chat-header {
  padding: 1rem 1.5rem;
  background: color-mix(in srgb, var(--sop-surface) 85%, transparent);
  backdrop-filter: blur(12px) saturate(180%);
  -webkit-backdrop-filter: blur(12px) saturate(180%);
  border-bottom: 1px solid rgba(255,255,255,0.05);
  box-shadow: 0 4px 20px rgba(0,0,0,0.08);
  flex-shrink: 0;
  z-index: 10;
}
.sop-ch-info h3 { font-size: 1.05rem; font-weight: 700; margin: 0 0 0.25rem; color: var(--sop-text); letter-spacing: -0.01em; }
.sop-ch-meta { display: flex; align-items: center; gap: 0.5rem; font-size: 0.8rem; color: var(--sop-muted); }

/* ── MENSAJES ── */
.sop-chat-messages {
  flex: 1;
  overflow-y: auto;
  padding: 1.5rem 1.5rem 1rem 1.5rem;
  display: flex;
  flex-direction: column;
  scroll-behavior: smooth;
}

.sop-msg { display: flex; position: relative; margin-bottom: 0px; }
.sop-msg.msg-cliente { justify-content: flex-end; }
.sop-msg.msg-staff   { justify-content: flex-start; }

.sop-msg-bubble {
  max-width: 72%;
  padding: 0.35rem 0.5rem 0.25rem 0.6rem;
  border-radius: 8px;
  font-size: 0.88rem;
  line-height: 1.35;
  box-shadow: 0 1px 1px rgba(0,0,0,0.15);
  position: relative;
}
.msg-cliente .sop-msg-bubble {
  background: var(--sop-accent);
  color: #fff;
  border-bottom-right-radius: 2px;
}
.msg-staff .sop-msg-bubble {
  background: color-mix(in srgb, var(--sop-text) 8%, var(--sop-bg));
  border: 1px solid color-mix(in srgb, var(--sop-text) 10%, transparent);
  border-bottom-left-radius: 2px;
  color: var(--sop-text);
}

.sop-msg-autor  { font-size: 0.70rem; font-weight: 600; margin-bottom: 0.1rem; opacity: 0.9; }
.sop-msg-autor i { margin-right: 0.25rem; }
.sop-msg-texto  { word-break: break-word; padding-bottom: 0.1rem; }
.sop-msg-meta   { 
  display: flex; justify-content: flex-end; align-items: center; 
  gap: 0.25rem; font-size: 0.65rem; margin-top: 0.05rem; opacity: 0.75;
}
.msg-cliente .sop-msg-meta { color: rgba(255,255,255,0.85); }
.msg-staff .sop-msg-meta   { color: var(--sop-muted); }

.sop-msg-empty {
  display: flex; flex-direction: column; align-items: center; justify-content: center;
  flex: 1; color: var(--sop-muted); gap: 0.75rem; font-size: 0.85rem; opacity: 0.6;
}
.sop-msg-empty i { font-size: 2.5rem; }

/* ── FOOTER CHAT ── */
.sop-chat-footer {
  padding: 1rem 1.5rem;
  background: color-mix(in srgb, var(--sop-surface) 85%, transparent);
  backdrop-filter: blur(12px) saturate(180%);
  -webkit-backdrop-filter: blur(12px) saturate(180%);
  border-top: 1px solid rgba(255,255,255,0.05);
  display: flex;
  gap: 0.85rem;
  align-items: flex-end;
  flex-shrink: 0;
  z-index: 10;
}
.sop-chat-footer textarea {
  flex: 1;
  background: var(--sop-bg);
  border: 1px solid var(--sop-border);
  border-radius: 1.5rem; /* Pill shape */
  color: var(--sop-text);
  padding: 0.75rem 1.1rem;
  font-size: 0.95rem;
  font-family: inherit;
  resize: none;
  outline: none;
  box-shadow: inset 0 2px 4px rgba(0,0,0,0.1);
  transition: border-color 0.2s, box-shadow 0.2s;
}
.sop-chat-footer textarea:focus { border-color: var(--sop-accent); box-shadow: inset 0 2px 4px rgba(0,0,0,0.1), 0 0 0 2px rgba(99,102,241,0.2); }
.sop-chat-footer textarea::placeholder { color: var(--sop-muted); }

.sop-btn-send {
  border-radius: 50% !important;
  width: 3.1rem; height: 3.1rem;
  padding: 0;
  box-shadow: 0 4px 14px rgba(99, 102, 241, 0.4);
  transform: translateY(-0.1rem);
  flex-shrink: 0;
}
.sop-btn-send:hover {
  transform: translateY(-0.1rem) scale(1.05);
}

/* ── MODAL ── */
.sop-modal-overlay {
  position: fixed; inset: 0; z-index: 9000;
  background: rgba(0,0,0,0.65);
  backdrop-filter: blur(4px);
  display: flex; align-items: center; justify-content: center;
}
.sop-modal {
  background: var(--sop-surface);
  border: 1px solid var(--sop-border);
  border-radius: 1rem;
  width: 100%; max-width: 520px;
  box-shadow: var(--sop-shadow);
  margin: 1rem;
}
.sop-modal-header {
  display: flex; align-items: center; justify-content: space-between;
  padding: 1.1rem 1.25rem;
  border-bottom: 1px solid var(--sop-border);
}
.sop-modal-header h3 {
  font-size: 1rem; font-weight: 700;
  display: flex; align-items: center; gap: 0.5rem;
  margin: 0; color: var(--sop-text);
}
.sop-modal-header h3 i { color: var(--sop-accent); }
.sop-modal-close {
  background: none; border: none; color: var(--sop-muted);
  font-size: 1.2rem; cursor: pointer; padding: 0.25rem; transition: color 0.2s;
}
.sop-modal-close:hover { color: var(--sop-text); }

.sop-modal-body { padding: 1.25rem; display: flex; flex-direction: column; }
.sop-label {
  font-size: 0.75rem; font-weight: 600; color: var(--sop-muted);
  text-transform: uppercase; letter-spacing: 0.05em;
  margin-bottom: 0.4rem; display: block;
}
.sop-label .req { color: var(--sop-red); }

.sop-input {
  width: 100%;
  background: var(--sop-bg);
  border: 1px solid var(--sop-border);
  border-radius: 0.5rem;
  color: var(--sop-text);
  padding: 0.6rem 0.9rem;
  font-size: 0.88rem;
  font-family: inherit;
  outline: none;
  transition: border-color 0.2s;
}
.sop-input:focus { border-color: var(--sop-accent); }
.sop-input::placeholder { color: var(--sop-muted); }
select.sop-input { cursor: pointer; }
textarea.sop-input { resize: vertical; }

.sop-modal-footer {
  display: flex; justify-content: flex-end; gap: 0.75rem;
  padding: 1rem 1.25rem;
  border-top: 1px solid var(--sop-border);
}

/* ── TOAST ── */
.sop-toast {
  position: fixed; bottom: 1.5rem; right: 1.5rem; z-index: 9999;
  padding: 0.75rem 1.25rem; border-radius: 0.6rem;
  font-size: 0.875rem; font-weight: 500; font-family: inherit;
  box-shadow: var(--sop-shadow);
  opacity: 0; transform: translateY(0.5rem);
  transition: opacity 0.3s, transform 0.3s;
}
.sop-toast.show { opacity: 1; transform: translateY(0); }
.sop-toast-ok    { background: #166534; color: #bbf7d0; border: 1px solid #15803d; }
.sop-toast-error { background: #7f1d1d; color: #fecaca; border: 1px solid #991b1b; }

/* ── SCROLLBAR (solo dentro del módulo) ── */
.sop-chat-messages::-webkit-scrollbar,
.sop-sidebar::-webkit-scrollbar       { width: 4px; }
.sop-chat-messages::-webkit-scrollbar-track,
.sop-sidebar::-webkit-scrollbar-track { background: transparent; }
.sop-chat-messages::-webkit-scrollbar-thumb,
.sop-sidebar::-webkit-scrollbar-thumb { background: var(--sop-border); border-radius: 3px; }

/* ========================================= */
/* NUEVOS KPI Y STATUS DE LECTURA            */
/* ========================================= */
.sop-msg-ticks {
  margin-left: 0.25rem;
  font-size: 0.75rem;
  display: inline-flex;
  align-items: center;
  gap: 0.2rem;
  transition: color 0.3s;
}
/* Fondo azul del globo cliente → tick NO leído: semitransparente */
.msg-cliente .tick-unread {
  color: rgba(255,255,255,0.35);
}
/* Tick LEÍDO: verde neón con text-shadow para máximo contraste sobre azul */
.msg-cliente .tick-read {
  color: #4ade80;
  text-shadow: 0 0 6px rgba(74, 222, 128, 0.7);
  font-weight: 700;
}

.sop-ch-kpi-panel {
  display: flex;
  gap: 0.5rem;
  align-items: center;
  font-size: 0.78rem;
  font-weight: 600;
  color: var(--sop-text);
  margin-top: 0.5rem;
}

.sop-ch-kpi-item {
  display: flex;
  align-items: center;
  gap: 0.35rem;
  background: color-mix(in srgb, var(--sop-bg) 60%, transparent);
  padding: 0.25rem 0.6rem;
  border-radius: 20px;
  border: 1px solid rgba(255,255,255,0.08);
  box-shadow: inset 0 1px 2px rgba(255,255,255,0.03);
}

.sop-ch-kpi-item.alert-saldo {
  color: #fca5a5;
  background: rgba(220, 38, 38, 0.15);
  border-color: rgba(220, 38, 38, 0.3);
}

.sop-live-clock {
  font-variant-numeric: tabular-nums;
  font-family: inherit;
  font-weight: 700;
  color: var(--sop-text);
}

@keyframes pulse-opacity {
  0%, 100% { opacity: 1; }
  50% { opacity: 0.4; }
}
.animate-pulse {
  animation: pulse-opacity 2s cubic-bezier(0.4, 0, 0.6, 1) infinite;
}

.sop-huge-clock {
  font-size: 1.5rem;
  font-weight: 700;
  color: var(--sop-text);
  font-variant-numeric: tabular-nums;
  display: flex;
  align-items: center;
  gap: 0.5rem;
  padding: 0.4rem 0.8rem;
  background: color-mix(in srgb, var(--sop-surface2) 40%, transparent);
  border-radius: 8px;
  border: 1px solid rgba(255,255,255,0.05);
}
.sop-huge-clock i {
  color: var(--sop-accent-h);
  font-size: 1.2rem;
}

@media (max-width: 820px) {
  .sop-header {
    flex-wrap: wrap;
    gap: 0.75rem;
    padding: 0.9rem 1rem;
  }
  .sop-header-actions {
    width: 100%;
    justify-content: space-between;
  }
  .sop-ch-kpi-panel {
    margin: 0 !important;
    flex-wrap: wrap;
  }

  .sop-sidebar {
    width: 100%;
    border-right: none;
    transition: display 0.2s;
  }
  .sop-chat-panel {
    display: none;
    width: 100%;
  }

  .sop-layout.view-chat .sop-sidebar { display: none; }
  .sop-layout.view-chat .sop-chat-panel { display: flex; }
  
  .sop-btn-back { display: block !important; }
}

.sop-btn-back { display: none; }